New Wave Communications: The Worst ISP in America
It’s hard to even figure out where to start with a company as truly awful as New Wave Communications is, but I’ll do my best to start where my problems with them started, which is as soon as the took over my local cable network from Charter Cable in Spring of 2008.
Since the very first day New Wave took over and my IP address switched to their network I have had atrocious service, and no one from New Wave cares about it. By fall 2008 I had called them no less then 10 times over a network congestion issue. I honestly lost count of how many calls I made and every single time I reached a “tech support” person, they were 100% incapable of understanding my problem and 100% unwilling to even do anything to attempt to solve it. The exact problem I was having was network congestion. During peak internet usage hours (evenings after work and weekends… basically any time I wanted to actually USE my internet), the service was unusable. My ping times would often shoot from 30ms ping times to over 500ms ping times during peak hours. Trying to use my “broadband” service for any “broadband” activities like streaming video, playing games online, was 100% out of the question. Pages would often take minutes to load, streaming even music was not even possible.
At the time I didn’t know exactly what was happening, so I took it upon myself to write a script that sent out 1 ping per minute and log the response time. After running the script for a few days I quickly realized that my problem was because of network congestion. The sad thing is, I diagnosed in a few days, what New Wave had been unable to tell me for months.